How to Fix Zoom Error Code 104107 on Mobile and Tablet – A Complete Guide
Zoom has become a lifeline for remote work, virtual classrooms, and staying connected. But what happens when you can’t even join a meeting? One frustrating issue mobile and tablet users face is Zoom error code 104107, which causes the app to crash when trying to join a meeting.
If you’re facing this problem, don’t worry — this guide will walk you through what causes Zoom error 104107 and the step-by-step solutions to fix it on your Android or iOS device.
What is Zoom Error Code 104107?
Zoom error 104107 typically occurs when the app cannot establish a secure connection with Zoom servers. This is usually due to:
- SSL/TLS certificate errors
- VPN interference
- Network misconfigurations
- Incorrect date/time settings on the device
When this happens, the Zoom app may crash unexpectedly or display a message saying “Unable to connect to meeting”, leaving you unable to join important calls.
How to Fix Zoom Error 104107 on Mobile and Tablet
Solution 1: Fix Network and Certificate Issues
This solution focuses on removing obstacles in your device’s network connection that prevent Zoom from creating a secure link to its servers.
Step-by-Step Instructions:
- Disable VPN or Proxy Settings
VPNs can interfere with SSL certificates and cause connection errors.
Go to Settings > Network > VPN and disable any active VPNs. - Check Firewall or SSL Inspection Settings
On corporate/school networks, ask IT to whitelist Zoom domains and ports (TCP 443, 8801–8810). - Update the Zoom App
Using an outdated version may cause compatibility problems. Visit the App Store or Play Store to check for updates. - Verify a Stable Internet Connection
Try switching between Wi-Fi and mobile data or restarting your router to ensure stability.
Solution 2: Set Time and Date Automatically
Incorrect time settings can break SSL certificate validation, which is why Zoom may fail to connect securely.
How to Fix It:
On Android:
- Go to Settings > System > Date & Time
- Enable “Use network-provided time” and “Use network-provided time zone”
- Restart your device and launch Zoom again
On iOS (iPhone/iPad):
- Go to Settings > General > Date & Time
- Toggle “Set Automatically” to ON
- Restart your device and try joining the meeting
Bonus Tips to Prevent Zoom Crashes in the Future
- ✅ Keep Zoom updated regularly
- ✅ Avoid public Wi-Fi unless necessary
- ✅ Clear Zoom cache (Android: Settings > Apps > Zoom > Storage > Clear Cache)
- ✅ Restart your device at least once a week
Final Thoughts
Dealing with Zoom error code 104107 can be frustrating, especially during critical meetings. Thankfully, by disabling VPNs, updating your Zoom app, and syncing your device's date and time, you can resolve this issue quickly.
Follow the steps in this guide, and you’ll be able to join meetings seamlessly again — no more crashes, no more interruptions.
FAQs
Why does Zoom crash when I try to join a meeting on my tablet?
This usually happens due to SSL connection issues, often caused by incorrect date/time or VPN interference.
Is Zoom error 104107 related to my internet connection?
Yes. A weak or filtered connection (e.g., via VPN or firewall) can cause the error.
Can VPNs cause Zoom to show error code 104107?
Yes. VPNs often break SSL connections or mask your device's location, which leads to failed Zoom handshakes.
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